Leading & Motivating in the Real World
Introduction
In one of his many books, the futurist John Naisbitt comments ‘…we are managing and leading at a time when Human Resources have replaced financial resources as THE most strategic resource’. Few question this opinion. Clearly, how to lead and motivate workers to peak performance is one of the most important questions in management today. This is especially true in hospitality, given the transforming nature of the work environment and the challenges we face in attracting and retaining the best workers.Leading & Motivating in the Real World
The module starts by examining the people entering the workforce today. Characterized as ‘The Millennials’, they are a generation with a specialized set of expectations, which are explored as they relate to motivational and employee retention issues. Older, more experienced, workers are also considered. How can they be brought ‘up to speed’? Some of the classic models that help us understand how to lead and motivate are explored, and the patterns of behavior needed to move employees toward maximizing profitability are identified.
Since teamwork is such an important component of today’s work environment, this is also examined in detail.
Group exercises, along with video examples, will be used to support learning.
The Lifestyles Inventory, a psychometric instrument that examines each participant’s leadership thinking, will also be administered to help participants improve their management style.
Topics include
• Aesthetics vs. Quality
• Paradigm shifting
• Helping People Grow
• The transformed workforce
• Improving personal effectiveness
• Teamwork
• True empowerment & Independence
Leading & Motivating in the Real World
Level
Advanced (General Manager and above)
Leading & Motivating in the Real World
Robert B. Perry is President of Robert B. Perry Associates, Inc., a management consulting firm specializing in the field of Human Resources Management.
Formerly Director of Management Development for Trans World Airlines, and subsequently Director of Training & Development for Hilton International Hotels, Mr. Perry has taught at management seminars in every major economic center in the world. In his capacity as Director of Training & Development for Hilton International, Mr. Perry was responsible for the administration and program development of the Career Development Institute, a concentrated curriculum of studies for managers involved in hospitality on a world-wide basis.
Mr. Perry’s teaching experience includes the American Management Association, Cornell University School of Hotel Administration, the Institute de Management Hotelier International at the Essec Business School in France, and participation in a number of MBA programs in Spain, Portugal, France, the Netherlands, etc. Mr. Perry received his Masters Degree under charter of the University of the State of New York 1962.
